Case Studies
BPI Army on the March
An army of business process improvement 'foot-soldiers' is bringing about significant changes in council across the north west
Download Walsall apply Business Improvement Techniques (BIT) Methodology to their Criminal Records Bureau (CRB) Process and realise immediate savings
The West Midlands Regional Improvement & Efficiency Partnership have enlisted the help of NAC Group with whom they are working in Partnership to deliver improvement across the region by applying Business Improvement Techniques Methodology across a wide range of services.
Worcestershire County Council carry out a Service Excellence Programme within Democratic Services to improve the production of Planning Committee minutes
A Service Excellence Programme of Lean Consultancy and Training was used to analyse the current production of Planning Minutes within Worcestershire's Democratic Services.
Business Process Improvement of the Process for Migration of Services to the Worcestershire Hub
A Service Excellence Programme of Lean Consultancy and Training was used to analyse the current process for the Migration of Services to the Worcestershire Hub. Rather than review the migration of one service to the Hub, it was decided that the general process used by the Customer Services Team would be reviewed so it could be applied to the migration of any service in the future.
Worcestershire County Council Design and Print
The NA Consultants approach of Lean Consultancy and Training was used to analyse the current process of Design within Worcestershire County Council from the initial customer contact with the Design Team through to the completion of the recharging of costs to the appropriate Service Area or other Customers.
Regional Neighbourhood Services (RNS) Accounts Payable in the Finance and Administration Support Services at Walsall Council
Recent restructuring of the organisation at Walsall Council meant that two teams were amalgamated in January 2007 bringing together a range of working practises and documents for the Accounts Payable in the Finance and Administration Support Services area.